Frequently Asked Questions

Find answers about ordering, payments, delivery, returns and account access. For help with a specific order, please use our Contact page.

Where do you deliver?

We currently deliver to addresses within the United Kingdom.

What payment methods do you accept?

We accept major debit and credit cards, PayPal, and bank transfer where available at checkout.

How long does delivery take?

Delivery times vary depending on the product, destination, and courier service. Estimated delivery information will be shown where available, and customers should allow additional time during busy periods, public holidays, or unexpected courier delays.

How much does delivery cost?

Delivery charges may vary by product, order value, and delivery service. Any applicable delivery charge will be shown before you complete your order.

Can I return an item?

Yes. Eligible items may be returned in accordance with our Returns Policy and your rights under UK consumer law.

What should I do if my item arrives damaged or faulty?

Please contact us as soon as possible at info@clearanceamz.co.uk and include your order number, a description of the issue, and photographs where appropriate.

Can I cancel an order?

If your order has not yet been processed or dispatched, we may be able to cancel it. Contact us as soon as possible. Your statutory cancellation rights may also apply depending on the type of purchase.

How can I track my order?

Where tracking is available, tracking information will be provided by email or through the relevant courier service.